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Privacy Policy


Williams Fluidair Privacy Policy

At Williams Fluidair Corporation Ltd., we respect your concerns about privacy and thank you for trusting us with your personal information. Our Privacy Policy outlines the types of personal information we collect, how the information is used and the measures we take to protect the information. We outline the choices you can make about how we use the information you provide to us and tell you how you can reach us to review and update your contact information, change your privacy preference, remove your name from our mailing list, or answer any questions you may have about our privacy practices.

This Privacy Notice applies to all personally identifiable information about you/your company collected, used or disclosed by Williams Fluidair Corporation Ltd. We also [may] collect aggregate information about you which does not identify you and which is not therefore personal information.

What types of information does Williams Fluidair Corporation Ltd. collect and use about me and how is this information used?

We collect and use information about your company and you as a representative of your company to process orders for products and services, for customer service; and to communicate updates and information about our products and our services.

Catalogue Distribution

When you request a catalogue, you provide contact information such as your name, company name, mailing address, phone number and email address, so we may fulfill your request. We may ask you to provide us with information about products or services that interest you. We will use such information to learn about your needs and preferences, and, if you choose to receive further communications from Williams Fluidair, to provide you with updates and information about our products and services

Credit Card Purchases

When you order products or services from Williams Fluidair, you may be required to give us contact and payment information (such as credit card information) so we may process your order. When you pay for products using a credit card, we use your credit card information only to fulfill your order.

Customer Service

If you contact one of our customer service representatives, we may ask you for information such as your name, company name, address, telephone number and email address so we can respond to your questions or concerns. When you enter in an ongoing relationship with our company, this information will be retained in our files so that we may provide you with efficient customer service. With your consent, we may retain this information in order to send you information about our products and services or to better assist you the next time you contact us.


On our “Contact Us” page, we provide you with the opportunity to email us with a question or a request. When you contact us in this manner, you will be asked to provide your name, your company name, your telephone address and your email address so we can respond. When you check the opt-in box on this contact page, we will retain this information in order to send you updates and information about our products and services from time-to-time.

How may I indicate my privacy preferences?

Except as may be required in order to process a transaction, you may choose whether or not to give us your personal information, and if you do, how we use it. If we request your personal information, we will tell you why we are collecting it and seek your consent. Sometimes you will be asked to give your consent expressly (such as by checking a box or clicking on a web page). Other times we may obtain your consent implicitly by asking you to provide information with stated purposes but without any express statement of consent (such as when you order products or request a catalogue).You may notify us at any time that you do not wish us to use your information for any purposes that are not required to complete a transaction by contacting us in any of the ways described at the end of this Notice. You may at any time withdraw or change your consent to our use and disclosure of your information or request us to delete it from our files, subject to legal and contractual restrictions and requirements related to any transaction.We will seek your further consent to any additional uses for which we have not obtained your consent previously.

How long does Williams Fluidair retain my information?

We retain your information as long as it is required for the purposes identified when you provided the information or for any new purposes identified by us and consented to by you, and for any appropriate time thereafter including a sufficient time following to permit you to ask any questions regarding its use. Certain information is retained for longer periods for our internal audit and quality control purposes.

Does Williams Fluidair share the information it obtains about me with third parties?

Williams Fluidair does not share personal information about its customers with any third parties outside of Williams Fluidair, however we may disclose information about you as required by law.We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. If the business is transferred, we will provide you with the opportunity to tell us that you would prefer that information about you not be transferred. Should such a transfer occur, we will use reasonable efforts to try to ensure that the transferee uses personal information about you in a manner that is consistent with this Privacy Notice.

How does Williams Fluidair protect personal information?

The security of personal information is a high priority for us. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. We are committed to providing appropriate security controls to protect personal information we have about you against foreseeable hazards. To protect the security of your credit card information, we do not collect credit card information on our website.

How does Williams Fluidair update its Privacy Notice?

This Privacy Notice will be updated as required to reflect changes in our information practices. Whenever we revise this Privacy Notice, we will change the date on the notice to indicate when the revisions were made. We reserve the right to change our information practices and the terms of this Privacy Notice, and to apply the changed practices to all information we have about you. By using our website, you agree to accept the terms of this Privacy Notice as stated at the time you use it. Any future access to our website subsequent to the posting of a revised Privacy Notice will be deemed to be your acceptance of this Privacy Notice as then revised. We reserve the right to change this Privacy Notice at any time.

Does the Williams Fluidair website contain links to other websites?

The Williams Fluidair website may contain links to other websites that operate independently of Williams Fluidair and are not under our control. We provide links to other websites solely for your convenience and information. Other websites may have their own privacy notices, which we suggest you review if you visit any linked websites. Williams Fluidair is not responsible for information that is provided by, or collected through, those websites or for any other use of those websites.

How can I update my personal information and privacy preferences?

You may review and revise, correct or update any of the information that we have on file about you at any time and you may also learn how we have used it and to whom we have disclosed it. We recognize that having accurate and up-to-date information about you and your preferences is important to our ability to properly serve your interests. You may request us to change your preferences regarding our use and disclosure of your information, notify us that you do not wish to receive any further communications from us, or wish to have your information removed from our records, subject to any requirements for continued retention, such as for billing, audit or warranty purposes. If you wish to review or update your information or preferences, you may do so by contacting us at  service@williamsfluidair.com or the mailing address listed below.

Will I receive email from Williams Fluidair?

We will send you email only if you have provided us with your email address and have asked us to communicate with you this way. Email about Williams Fluidair may be sent to you either from service@williamsfluidair.com or one of the other email addresses listed on the Contact Us page of our website.

What if I prefer not to receive communications from Williams Fluidair?

If you prefer not to receive product information or promotions from us, please contact us using one of the options provided below.

How can I contact Williams Fluidair?

If you would like us to update your contact information or remove your name from our mailing list, or if you have any questions or concerns about our privacy practices or about your personal information, please contact  service@williamsfluidair.com.

Or you can write or fax us at:
Williams Fluidair 1018 Salk Road Pickering, Ontario L1W 3C5
Tel:  (905) 831-3222 | Fax: (905) 831-3284

We will respond to your inquiry or investigate your concern as quickly as possible.

Williams Fluidair Privacy Policy dated: August 1, 2008